Shipping & Returns
drop off POLICY
Drop is AVAILABLE IN SELECTED AREAS in NYC (Bronx and Manhattan ). * P L E A S E make sure to select " Drop Off Only " from the shipping method option. You will than receive an email with further instructions on
where we can meet to get your order.
Shipping Policy
Please allow 5-7 business days for processing & packaging.
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Keep in mind this does not include shipping times which take approximately 2-3 business days depending on where you live.
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Once your order is shipped, you will receive tracking information that day. Please allow 24 hours for your tracking information to update.
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As soon as your package has been shipped it is in USPS' care. Mama's Dream Natural is not responsible for any lost, stolen, or damage product.
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For any lost or damaged packages P L E A S E put a claim with USPS here and email me at mamasdream67@gmail.com
WRONG ADDRESS/ rEROUTED PACKAGES
If the package is returned back to us, the customer is responsible for ALL reshipment fees.
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If an address error is made before shipping please email us as soon as possible after receiving your confirmation email. Once orders are shipped no changes can be made.
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If the item is shipped already no changes can be made on our behalf. The customer MUST intercept the package with USPS here.
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Returns &exchange policy
Due to the nature of the products ALL SALES ARE FINAL.
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Keep in mind WE ARE A SMALL BUSINESS. I work with love to make sure all the products are handcrafted with the proper intent.
P L E A S E, it is imperative that you VERIFY your order before checking out. **Especially if you are in the boroughs I provide drop off service for** I process orders immediately once they are submitted therefore orders are not eligible for return, cancellation or alteration.
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