Shipping & Returns
drop off POLICY
Drop is AVAILABLE IN SELECTED AREAS in NYC (Bronx and Manhattan ). * P L E A S E make sure to select " Drop Off Only " from the shipping method option. You will than receive an email with further instructions on
where we can meet to get your order.
Please allow 5-7 business days for processing & packaging.
Keep in mind this does not include shipping times which take approximately 2-3 business days depending on where you live.
Once your order is shipped, you will receive tracking information that day. Please allow 24 hours for your tracking information to update.
As soon as your package has been shipped it is in USPS' care. Mama's Dream Natural is not responsible for any lost, stolen, or damage product.
WRONG ADDRESS/ rEROUTED PACKAGES
If the package is returned back to us, the customer is responsible for ALL reshipment fees.
If an address error is made before shipping please email us as soon as possible after receiving your confirmation email. Once orders are shipped no changes can be made.
If the item is shipped already no changes can be made on our behalf. The customer MUST intercept the package with USPS here.
Returns &exchange policy
Due to the nature of the products ALL SALES ARE FINAL.
Keep in mind WE ARE A SMALL BUSINESS. I work with love to make sure all the products are handcrafted with the proper intent.
P L E A S E, it is imperative that you VERIFY your order before checking out. **Especially if you are in the boroughs I provide drop off service for** I process orders immediately once they are submitted therefore orders are not eligible for return, cancellation or alteration.